|
Fokusryhmät (Focus groups)
|
- Bloor, M., Frankland, J., Thomas, M. & Robson, K. (2001) Focus Groups
in Social Research. London: Sage.
- Bruseberg, A. & McDonagh-Philp, D. (2001)
New product development by eliciting user experience and aspirations.
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industrial/product designer: a review based on current literature and
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creating quick, intense, immersive, and engaging focus group sessions. Interactions 6(5),
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Julkaisussa What is a Survey? ASA
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Haastattelumenetelmät (Interviews)
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- Bainbridge, L. (1999)
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[PDF*]
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IEEE Software, 90-92.
[PDF*]
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[PDF*]
- Nielsen, J., Mack, R.L., Bergendorff, K.H. & Grischkowsky N.L. (1986)
Integrated software usage in the professional work environment:
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ACM DOI
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Integrating work environment considerations into usability
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Interacting with computers 15 (3), June 2003, 453-471.
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Saatavilla myös
PDF.
- (haastattelun peruskirjoja & oppaita)
|
|
Käyttäjän kontekstissa
|
|
Tilannetutkimus (Contextual Inquiry)
|
- Contextual Inquiry
© 1995-2000 James Hom.
- Dray, S.,
Siegel, D., Feldman, E. & Potenza, M. (2002) "Why do Version 1.0 and not
release it?" Conducting Field Trials of the Tablet PC. interactions, 9(2),
11 - 16, March/April, 2002.
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Int Conf of Designing pleasurable products and interfaces DPPI ’03, 126-131.
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Field Usability Research, SIGDOC 2003, 68-72.
ACM DOI
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contextual inquiry to learn about your
audiences. Asterisk Journal of Computer Documentation
20:1 (1996). ACM DOI
- Wixon, D.R., Ramey, J., Holtzblatt, K., Beyer, H.,
Hackos, J., Rosenbaum, S., Page, C., Laakso, S.A. & Laakso, K-P. (2002)
Usability in practice: field methods evolution and revolution.
Proc. CHI'02 ACM DOI
|
|
Etnografia (Ethnography)
|
- Gilmore, D. (2002)
Understanding and overcoming resistance to ethnographic design
research. interactions 9(3), May-June 2002, 29-35. ACM DOI
- HCIRN
Ethnography
- Hemmings, T., Crabtree, A., Rodden, T., Clarke, K. &
Rouncefield, M. (2002) Probing the probes.
In the Seventh Biennial Participatory Design Conference, pages 42-50.
Available as
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ethnographic
record to system design. Some experiences from the field.
Computer Supported Cooperative Work 1:3, 123-141. (SO:lla)
- Hughes, J., King, V., Rodden, T. & Andersen, H. (1994)
Moving out
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Bridging the analysis of work practice and system
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ACM
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- Millen, D. R. (2000). Rapid ethnography: Time deepening strategies for HCI
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ACM DOI
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with the technology: An ethnographic study of a set-top-box trial. ACM
Transactions on Computer-Human Interaction, 6 (3). 1999. 282-308. ACM DOI
- Rose, A., Shneiderman, B. & Plaisant, C. (1995) An applied ethnographic
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- Weinberg, J.B. & Stephen, M.L. (2002) Participatory design in a
human-computer interaction course: Teaching ethnography methods to
computer scientists. SIGCSE 2002, 237-241.
ACM DOI
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Toiminnan teoria
(Activity theory)
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- Bødker, S. (1989) A human activity approach to user interfaces.
Human-Computer Interaction 4(3), 171-195.
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- Decortis, F., Noirfalise, S. & Saudelli, B. (2000)
Activity theory, cognitive ergonomics and distributed cognition:
three views of a transport company. Int. Journal of Human-Computer Studies,
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The activity checklist: a tool for representing the "space" of context.
interactions 6:4 (July-August 1999), 27-39.
ACM DOI.
- Kuutti, K. (1995) Activity Theory as a potential framework for
human-computer interaction research.
In Nardi, B. (ed.) Context and Consciousness: Activity Theory and Human
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Usability of everyday technology: Emerging and fading opportunities.
ACM Transactions on Computer-Human Interaction 9(2),
June 2002, 74-105.
ACM DOI.
|
|
Asiantuntijan tekemät käytettävyysarviot
|
Erilaisten säännöstöjen
avulla tehdyt asiantuntija-arviot
(Heuristic evaluation, Expert evaluation, Standards evaluation)
|
- Garzotto, F., Matera, M. & Paolini, P. (2000)
Model-based heuristic evaluation of
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ACM DOI.
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- Levi, M.D. & Conrad, F.G. (1996) A heuristic evaluation of a World Wide
Web prototype. Interactions 3(4), 50-61.
ACM DOI.
See also: HTML.
- Muller, M.J., McClard, A., Bell, B., Dooley, S., Meiskey, L., Meskill, J.
A., Sparks, R. & Tellam, D. (1995) Validating an extension to
participatory heuristic evaluation: Quality of work and quality of work
life. CHI 95 Conference Companion, 115-116.
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- Nielsen,
J. & Molich, R. (1990)
Heuristic evaluation of user interfaces. Proceedings of
CHI 1990, 249-256. ACM DOI
- Nielsen, J. (1994)
Enhancing the explanatory power of usability heuristics.
Proceedings of CHI 1994, 152-158. ACM DOI
- Oppermann, R. & Reiterer, H. (1997)
Software evaluation using the 9241 evaluator.
Behaviour & Information Technology 16 (4-5), July 1997, 232-245.
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HTML.
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Ilman käyttäjää tehtävät läpikäynnit
(mm. kognitiivinen läpikäynti,
Cognitive Walkthrough)
|
- Blackmon, M.H., Polson, P.G., Kitajima, M., & Lewis, C. (2002)
Cognitive walkthrough for the web. Proceedings of CHI 2002, 463-470.
ACM DOI.
- Lewis, C., Polson, P., Wharton, C. & Rieman, J. (1990) Testing a
walkthrough methodology for theory-based design of walk-up-and-use
interfaces. CHI 90, ACM, Seattle, 235-242.
ACM DOI.
- Polson, P.G., Lewis, C., Rieman, J. & Wharton, C. (1992) Cognitive
walkthroughs: a method for theory-based evaluation of user interfaces,
International Journal of Man-Machine Studies, 36, 741-773.
- Rieman, J., Franzke, M. & Redmiles, D. (1995)
Usability evaluation with the Cognitive Walkthrough. CHI'95 Tutorial.
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- Rizzo, A., Marchigiani, E. & Andreadis, A. (1997)
The AVANTI project: prototyping and evaluation with a cognitive
walkthrough based on the Norman's model of action. In Designing
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ACM DOI
- Rowley, D.E. & Rhoades, D.G. (1992) The cognitive jogthrough:
a fast-paced user interface evaluation procedure. Proc. CHI 1992,
389-395. ACM DOI.
- Sears, A. (1997) Heuristic walkthroughs: Finding the problems
without the noise. Int. Journal of Human-Computer Interaction,
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[PDF*]
- Spencer, R. (2000) The streamlined cognitive walkthrough method,
working around social constraints encountered in a software
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ACM DOI.
- Wharton, C., Rieman, J., Lewis, C., & Polson, P. (1994)
The cognitive walkthrough method: A practitioner's guide.
In Nielsen, J. & Mack, R.L. (Eds.), Usability inspection methods,
105-140. New York, NY: John Wiley & Sons.
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Osallistavat ryhmäläpikäynnit
(Pluralistic walkthrough)
|
- Bias, R.G. (1994) The pluralistic usability walkthrough:
Coordinated empathies. In Nielsen, J. & Mack, R.L. (Eds.),
Usability inspection methods, 63-76. New York, NY: John Wiley & Sons.
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IEEE Software, 8, 5, 94-95.
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interactive storyboard prototyping. Communications of the ACM 36:6.
ACM DOI
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heuristic evaluation. interactions, 5, 5, 13-18.
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- Paterno, F. and Santoro, C. (2002).
Preventing user errors by systematic analysis of
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method. Ergonomics in Design. Human Factors and Ergonomics Society. 10, 3,
23-27. PDF
- Wharton, C., Bradford, J., Jeffries, R. & Franzke, M. (1992)
Applying cognitive walkthroughs to more complex user interfaces:
experiences, issues, and recommendations.
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ACM DOI
- Zack, L.W. (1994) Using electronic group decision-making technology
for usability walkthroughs: an initial qualitative cost/benefit analysis.
CHI 1994 Conference Companion, 273-274.
ACM DOI
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Automaattiset menetelmät
(Automatic Usability Evaluation)
|
- Andre, T.S. (2000)
Determining the effectiveness of the Usability Problem Inspector:
A theory-based model and tool for finding usability problems.
Ph.D. Thesis, Virginia Polytechnic Institute and State University.
PDF
- Byrne, M.D., Wood, S.D., Foley, J.D., Kieras, D.E. &
Sukaviriya, P.N. (1994) Automating interface evaluation. Proc. CHI 1994,
232-237. ACM DOI
- Hilbert, D.M. & Redmiles, D.F. (2000)
Extracting usability information from user interface events.
ACM Computing Surveys 32:4, December 2000, 384-421.
ACM DOI.
- Ivory, M. & Hearst, M. (2001) The state of the art in
automating usability evaluation of
user interfaces. ACM Computing Surveys 33(4), December 2001,
470-516. ACM DOI
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- Laskowski, S.J., Landay, J.A. & Lister, M. (2002)
Automatic capture, representation, and analysis of user behavior
CHI '02 extended abstracts, 922-923.
ACM DOI
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- Lecerof, A. & Paternò, F. (1998) Automatic support for usability
evaluation.
IEEE Transactions on Software Engineering 24:10, October 1998, 863-888.
IEEE.
[PDF*]
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Testaus
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Käytettävyystestaus ja sen eri muodot: paritestaus, etätestaus
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- Beck, E., Christiansen, M., Kjeldskov, J., Kolbe, N. & Stage, J. (2003)
Experimental evaluation of techniques for usability testing of
mobile systems in a laboratory setting.
OzCHI 2003, Brisbane, Australia.
PDF
- Cordes, R.E. (2001) Task-selection bias: A case for user-defined tasks.
International Journal of Human-Computer Interaction 13(4), 411-419.
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Proc. 20th annual int. conf. on Computer Documentation, 26-30.
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- Dolan, W.R. & Dumas, J.S. (1999)
A flexible approach to third-party usability. Communications of the ACM 42:5,
May 1999, 83-85. ACM DOI
- Dray, S., & Siegel, D. (2004) Remote possibilities?: international
usability testing at a distance. interactions, 11(2), 2004 (March-April),
10-17. ACM DOI
- Ebling, M. & John, B.E. (2000)
On the contributions of different empirical data in
usability testing. Symposium on Designing Interactive Systems 2000,
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Interactions 1:4 (July 1994), 21-25. ACM
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- Holleran, P.A. (1991)
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Behaviour & Information Technology 10, 5, 345-357.
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interaction and
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ACM DOI
- Rowley, D.E. (1994), Usability testing in the field: bringing the
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ACM DOI
- Tognazzini, B. (2001)
How to Deliver a Report Without Getting Lynched.
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ACM DOI.
- Waterson, S., Matthews, T. & Landay, J.A. (2002)
In the lab and out in the wild: Remote web usability testing for
mobile devices. In Proceedings of ACM CHI 2002 Conference
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ACM DOI
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Ääneenajattelu (Think Aloud Method)
|
- Boren, M. & Ramey, J. (2000), Thinking aloud: Reconciling theory and
practice.
IEEE Transactions on Professional Communication, 43(3): 261-278. PDF
- Ericsson, K.A. & Simon, H.A. (1993) Protocol analysis:
Verbal reports as data. Revised edition. Cambridge, MA: The MIT Press.
(laitoskirjasto).
- Nielsen, J., Clemmensen, T. & Yssing, C. (2002)
Getting access to what goes on
in people's heads?: reflections on the think-aloud technique.
In Nordichi 2002 - Tradition and Transcendence, Aarhus, Denmark,
October 19-23, 2002. ACM DOI
- van Someren, M., Barnard, Y., & Sandberg, J. (1994). The think aloud
method. A practical guide to modelling cognitive processes.
London: Academic Press. PDF
- Van Waes, L. (2000) Thinking aloud as a method for testing the usability
of websites: The influence of task variation on the evaluation of
hypertext. IEEE Transaction on Professional Communication, 43, 4, 279-291.
(pyydetty tekijältä paperikopio)
- Van Waes, L. (2001) Testing usability tests for web sites:
an evaluation of task variation in think aloud sessions. In Human-computer
interaction INTERACT '01. Amsterdam, IOS Press, 2001, p. 771-772.
(laitoskirjasto)
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Katseenseuranta (Eye Tracking)
|
- Benel, D.C.R., Ottens, D. & Horst, R. (1991). Use of an eye tracking
system in the usability laboratory. Proceedings of the Human Factors
Society 35th Annual Meeting. 461-465. Santa Monica, Human Factors and
Ergonomics Society. (pyydä paperikopsu Päiviltä)
- Card, S.K., Pirolli, P., Van Der Wege, M.M., Morrison, J.B.,
Reeder, R.W., Schraedley, P.K., & Boshart. J. (2001) Information scent as a driver
of Web behavior graphs: results of a protocol analysis method for Web usability. CHI
2001, 498-505. ACM DOI
(See also WebEyeMapper and
WebLogger)
- Cowen, L., Ball, L.J. & Delin, J. (2002), An Eye Movement Analysis
of Web
Page Usability, in Proceedings of HCI 2002, People and Computers XVI - Memorable Yet
Invisible, 317-335. PDF
(See also Cowen's thesis: PDF)
- Ellis, S.H., Candrea, R., Misner, J., Craig, C.S.,
Lankford, C. &
Hutchinson, T. E. (1998). Windows to the soul?
What eye movements tell us about
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Wichansky A.M. (2002)
Eye tracking in Web search tasks: Design implications. Proceedings of the
symposium on ETRA 2002: eye tracking research & application symposium, pp. 51-58.
ACM DOI
- Goldberg, J.H. & Wichansky,
A.M. (2003) Eye tracking in usability evaluation: A practitioner's guide.
In Hyönä, J., Radach, R. & Deubel, H. (Eds.), The mind's eye:
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interaction
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In Hyona, J., Radach, R. & Deubel, H. (eds.) The
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- Nielsen, J. (2002) Eyetracking study of Web readers. Jakob Nielsen's
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the design of visually administered instruments (paper and Web). American
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application in usability and media research.
In Journal "Sonderheft: Blickbewegung"
in MMI-interaktiv Journal - Online Zeitschrift zu Fragen der
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Gastherausgeber: Katharina Seifert &
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Menetelmien vertailu ja muut teemat
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Arvioijan vaikutus tuloksiin (Evaluator effect)
|
- Andre, T.S., Hartson, H.R., Belz, S.M., & McCreary, F.A. (2001) The
user action framework: A reliable foundation for usability engineering
support tools. International Journal of Human-Computer Studies, 54,
107-136.
PDF
- Cockton, G. & Woolrych, A. (2002) Sale must end: Should discount
methods be cleared off HCI's shelves? Interactions 9:5 September & October 2002,
13-18.
ACM DOI
(ks. myös siihen liittyvä kommentti
Manning, H. (2002) Must the sale end? Interactions 9:6 November-December 2002,
56-ff. ACM HTML.)
- Hartson, H.R., Andre, T.S., Williges, R.C. & van Rens, L. (1999). The
user action framework: A theory-based foundation for inspection and
classification of usability problems. In Bullinger, H.-J. & Ziegler, J.
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A chilling fact about usability evaluation methods.
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Usability inspections by groups of specialists: perceived agreement in spite of
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The evaluator effect in usability tests.
Proceedings of CHI98, 255-256.
ACM DOI
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Osallistujien valinnan ja määrän vaikutus
tuloksiin
|
- Dray, S. & Siegel, D. (1999)
Penny-wise, pound-wise: making intelligent trade-offs in planning
usability studies.
interactions 6:3, 25-30, May/June 1999.
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Jakob Nielsen's Alertbox, March 19, 2000,
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selection for documentation usability tasting. Proceedings of the 1987
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Also (PDF)
- Virzi R.A. (1992) Refining the test phase of usability evaluation:
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- Woolrych, A. & Cockton, G. (2001)
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Menetelmien vertailu
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- Gray, W.D. & Salzman, M.C. (1998) Damaged merchandise? A
review of experiments that compare usability evaluation
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[pdf*]
- Gray, W.D. & Salzman, M.C. (1998).
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Comparison of evaluation methods using structured
usability problem reports. Behaviour & Information Technology,
16 (4/5), 246-266.
- Redish, J., Molich, R., Bias, R.G., Dumas, J.,
Bailey, R. & Spool, J.M. (2002) Usability in practice:
Formative usability evaluations - evolution and revolution.
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A survey of user-centered design practice.
Proc. CHI'02, 471 - 478.
ACM DOI
- Wixon, D. (2003) Evaluating usability methods: why the current
literature fails the practitioner.
interactions 10:4 (July 2003).
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Erikoisryhmien käytettävyys; saavutettavuus
(accessibility) ja sen arviointimenetelmät
|
- Hawthorn, D. (2002) How universal is good design for older users? In
ACM SIGCAPH Computers and the Physically Handicapped Issue 73-74
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rigorous accessibility inspection in a commercial context, Proceedings of
the 2003 conference on Universal usability, 126-133.
ACM DOI.
- Sloan, D., Gregor, P., Rowan, R. & Booth, P. (2000)
Accessible accessibility. Proc. CUU 2000 First ACM Conference
on Universal Usability, 96-101.
ACM DOI
- Sutcliffe, A., Fickas, S., Sohlberg, M.M.
& Ehlhardt, L.A. (2003) Investigating the usability of assistive
user interfaces.
Interacting with Computers
15(4), August 2003, 577-602.
DOI.
- Theofanos, M.F. & Redish, J. (2003)
Bridging the gap: between accessibility and usability.
interactions 10:6, November+December 2003, 36-51.
ACM DOI.
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Erikoisryhmien kanssa tehtävä käytettävyysarviointi: case lapset
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- Druin, A. (1999) Cooperative Inquiry: Developing
new technologies for children with children. Proceedings of CHi'99, 592-599.
[pdf*]
- Hanna, L., Risden, K. & Alexander, K. (1997)
Guidelines for usability testing with children.
interactions 1997, 4 (5), 9-14.
[pdf*]
- Kersten-Tsikalkina, M. & M. Bekker (2001)
Evaluating usability and pleasure of children's products.
In Proc. of the Int. Conf. on Affective Human Factors Design, Singapore,
June 27 -29.
[pdf*]
- Markopoulos, P. & Bekker, M. (2003) On the assessment of usability
testing methods for children. Interacting with Computers, 15:2, 227-243.
DOI
[pdf*]
- Read, J.C., MacFarlane, S.J. & Casey, C. (2002)
Endurability, engagement and
expectations: Measuring children's fun. Proceedings of Interaction
Design and Children, International Workshop, August 28-29 2002 Eindhoven,
The Netherlands.
[pdf*]
- Van Kesteren, I., Bekker, M.M., Vermeeren, A.P.O.S. & Lloyd, P. (2003)
Assessing usability evaluation methods on their effectiveness to elicit
verbal information from children subjects. Conference on Interaction
Design and Children, Preston, 1-3 July 2003, 41-49.
ACM DOI
[pdf*]
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Ryhmäohjelmien käytettävyysarviointi
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- Baker, K., Greenberg, S. & Gutwin, C. (2002)
Empirical Development of a Heuristic Evaluation
Methodology for Shared Workspace Groupware.
Proc. CSCW'02, 96-105.
ACM DOI
- Pinelle, D. & Gutwin, C. (2002) Groupware
walkthrough:
Adding context to groupware usability evaluation. Proceedings of CHI 2002,
455-462. New York, NY: ACM.
ACM DOI.
- Pinelle, D., Gutwin C. & Greenberg, S. (2003)
Task analysis for groupware usability evaluation:
Modeling shared-workspace tasks with the
mechanics of collaboration.
ACM Transactions on Human Computer Interaction 10:4, December 2003, 281-311.
ACM DOI.
PDF.
- Pinelle, D. & Gutwin, C. (2000)
A review of groupware evaluations. IEEE WETICE 2000.
PDF.
(Katso myös Univ.
of Saskatchewan muita julkaisuja.)
- Steves, M.P., Morse, E., Gutwin, C. & Greenberg, S. (2001)
A comparison of usage evaluation and inspection methods for
assessing groupware usability. Proc. SIGGROUP 2001, 125-134.
ACM DOI
[PDF*]
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Käytettävyystutkimuksen etiikka
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- Burmeister, O.K. (2001) HCI Professionalism: Ethical concerns in
usability engineering. In Proc. 2nd Australian Institute of Computer
Ethics Conference, Canberra, Australia, December 2000.
work.
ACM DOI
[PDF*]
- Ethics in HCI and Usability.
http://www.stcsig.org/usability/topics/ethics.html
- Friedman, B. & Nissenbaum, H. (1996)
Bias in computer systems. ACM Transactions on Information Systems 14:3,
330-347. ACM DOI
[PDF*]
- Friedman, B. & Kahn, P.H., Jr. (2003) Human values, ethics, and design.
In Jacko, J.A. & Sears, A. (Eds.), The Human-Computer Interaction Handbook,
1177-1201. Mahwah, NJ: Lawrence Erlbaum Associates.
[PDF]
[PDF*]
- Mackay, W. (1995) Ethics, Lies and Videotape. Proc. CHI'95.
Available as
PDF
- See also Ethics in
HCI
- Selected papers from the second Australian Institute conference
on Computer ethics - Volume 1 (2000). Saatavilla sivulta
HTML.
- ACM Code of Ethics,
1992.
- American Psychological Association's
Ethical Principles of Psychologists and Code of Conduct (2002).
See HTML.
Linkki tarkistettu 14.1.2004.
- CPA Ethical Standards related to the research participants
Bill of Rights (2003)
HTML
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suositeltu lähde, [PDF*] vaatii tunnuksen
